Privacy & Policy

We value your faith and wish you to be well-known with the procedure of collection and usage of the information and how we disclose them. Our practices are described using this privacy policy in connection with the information that is collected at the time of your visit to any of our websites (including www.surffares.com but not limited to it). Moreover, such information is also collected when you buy or use the services that we provide using our different channels including our app, website and our contact centres, or when you use or access the software applications provided by us for the use on mobile devices.

If you access or use our apps, visit any of our websites, or buy or use any of the services that we provide, this simply means that you are agreeing to and accepting our terms and conditions related to this privacy policy.

We are dedicated to our work and in order to give you the best services and customer service experience, we need to know everything about you including your name, phone number and your email address. You need not to worry about your personal information that you are going to share. Before that, please have a look at our privacy policy regarding the utilization of personal information.

The categories of personal information we collect

We may collect some information from you (might be your personal information) at the time when you go through the platforms that may include your IP address, search history, operating system and settings, browser used, resolution of the screen, referring URL, and access times. In the case you are using a mobile phone, that information may also be collected that would help in identifying your device, your location, and your settings.

Booking information

We may collect some additional information from your side in the case if you book a travel product using our Platforms. Such information may include your name (or the traveller’s name, if different), gender, age, date of birth, email address, passport number, telephone number, redress control number, credit card information, itinerary, billing address, and frequent flyer details. Your personal information can also be stored (if you choose to do so) in your user account for bookings in future.

Account information

We will collect information regarding your home airport, email address, password, and other favourable information that you share with us in the case if you choose to register at our Platforms. If you are using a third-party service or application such as Facebook Login in order to sign-in or register, you are allowing us to utilize and save that information regarding your account.

Trips services

If you are using our mobile application or our website (Surffares.com) for your booking, a ‘Trips’ account will be automatically created for you, by the help of which you can access our ‘Trips’ service, where we will gather information related to your travelling to create as well as maintain your travel itineraries. You will get confirmation emails that will include your personal information, by agreeing which, you will give us access to that information.

Consumer support

If you contact our consumer support services, we will look forward to any complaints, enquiries or other information that you may present to our support team.

How we may use personal information

We may use personal information-

To fulfil and complete your purchase or booking, that may include the processing of your payment, our interaction or communication related to your purchase or booking, and providing our customer service to you. Your passport information is utilized by us for use at the time of travel bookings.

To acknowledge your inquiries and accomplish your requests, like sending you newsletters.

For sending you administrative information, such as information related to our services and alterations made to our conditions, terms and policies.

To provide you with marketing communications that we consider may be of concern to you, to the extent granted by the law.

To illustrate your knowledge of the services by introducing offers and products tailored to you.

To permit you to participate in contests, sweepstakes, and identical promotions and to conduct such activities. There are additional rules related to some of these activities, that may include additional information related to our use and disclosure of your personal information. We suggest that you must read and accept such rules very carefully because, after your participation, you will be bound by them.

To facilitate social sharing functionality.

To permit you to message someone through the services. If you use this feature, you are allowing us to collect your friend’s information (to whom you message) including their name and email address.

For our business purposes such as audits, analysis of data, monitoring and prevention of fraud, enhancing, developing new products, modifying or improving our services, determining the effectiveness of our promotional campaigns, identifying usage trends, and expanding and operating our business related activities.

As we consider to be appropriate or necessary, (a) under certain laws that are applicable, including laws outside your residence; (b) to follow the legal process and to detect, prevent or suppress fraud, abuse, or criminal activity; (c) to act in answer of the requests from government authorities, public and self-regulatory organizations, that may include government authorities, public and self-regulatory organizations outside your area of residence; (d) to enforce our terms and conditions; (e) to protect our assets, operations, interests, or any of our affiliates; (f) to protect our privacy, rights, property, or safety, and/or that of our affiliates, you, or others, and; (g) to permit us to pursue remedies that are available or restrain the damages that we may manage.

Privacy policy updates

In our exclusive judgment, we can alter this privacy policy any time without letting you know. Once changed, you can see the revised privacy policy only when we post it again. The changes made would be immediately mentioned at the homepage in the case if they are related to the usage of your personal information so that you can access it easily. We recommend that you should keep yourself updated with our privacy policy to ensure that you accept all the rules and laws. For any more further queries, you can Email us at info@surffares.com.